Refund policy

Refund Policy — GlowMax

At GlowMax, your satisfaction matters to us. Please read our return and refund policy below.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

  • The item must be unused and in the same condition you received it
  • It must be in its original packaging
  • You must provide your receipt or proof of purchase

To start a return, please contact us at zohaibshopify14@gmail.com with your order number and reason for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare/beauty products
  • Items marked as final sale
  • Gift cards

Cash on Delivery (COD) Orders

For orders paid via Cash on Delivery, refunds will be processed as store credit or bank transfer to the customer's provided account, since no original payment method exists to refund to. Please allow up to 10 business days for COD refunds after approval.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at zohaibshopify14@gmail.com with photos of the issue, and we'll arrange a replacement or refund at no extra cost.

Refund Process

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be refunded to your original payment method (or via bank transfer for COD orders) within 10 business days. Please note your bank may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at zohaibshopify14@gmail.com.

Shipping Costs for Returns

Return shipping costs are the customer's responsibility unless the return is due to our error (damaged, defective, or incorrect item).

Contact Us

For any questions about returns or refunds, reach out to us at:
📧 zohaibshopify14@gmail.com

GlowMax